To our Valued Patients:
Your appointments are very important to me here at Skinsational. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and to provide the best quality and tradition of excellent service for our established and future clientele.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
Notification not given at least 24 hours prior to your appointment will have a fee of $35 or 30% of service, whichever amount is greater.
No-Shows or notification given less than 24 hours prior to appointment time will result in a cancellation fee of $50.
A deposit of $35 towards your service will now be asked for upon booking for new clients.
As a courtesy, we confirm appointments via text the 24-48 hrs prior to scheduled appointments. If we have a cancellation on the schedule, we like to offer the time slot to a client on our waiting list, or who is calling for a same day appointment. Without notice of cancellation we are unable to do this. When a patient does not show up for a schedule appointment, another patient loses the opportunity to be seen.Should the appointment reminder system fail to reach you for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Exceptions are made in certain cases such as emergencies and illness. If you are sick, please stay home.
Thank you for being a valued client and for your understanding and cooperation in regards to this policy.